Refund policy

All sales are final and non-refundable, with the exception of damaged or defective products. The buyer is responsible for ensuring the compatibility and safety of the final product. Halian's Creations recommends purchasing the smallest unit available to test compatibility prior to investing in larger quantities of any body or skin care product.

Due to the personal nature of our products, returns are only accepted if you receive a damaged product in shipment.

To start a return, you can contact us at halianscreations@gmail.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

 
You can always contact us for any return questions at halianscreations@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item, and once we accept the return, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.